Shipping policy
Shipping Policy
Thank you for shopping at CharmEarra.site. We are pleased to offer free worldwide shipping on all orders.
Free Worldwide Shipping
All orders placed on CharmEarra.site qualify for free shipping, regardless of destination. There is no minimum purchase requirement for free shipping.
Estimated Delivery Time
Estimated delivery time is 7–10 days after your order has been processed and shipped. Delivery times may vary depending on your location, carrier service, customs processing, public holidays, weather conditions, or other unexpected delays.
Order Processing
After your order is placed, we will prepare it for shipment as soon as possible. You will receive order-related updates using the email address provided at checkout.
Please make sure your shipping address is complete and accurate before submitting your order. Incorrect or incomplete address details may cause delays or delivery issues.
Shipping Destinations
CharmEarra ships to customers worldwide. If there are any shipping restrictions affecting your location, we will contact you using the information provided at checkout.
Tracking Information
When tracking information is available, it will be sent to you by email. Please allow some time for tracking updates to appear after the package has been shipped.
Delayed Packages
Although most orders arrive within the estimated delivery window, delays may occur due to customs, carrier issues, holidays, weather, or other conditions outside our control.
If your order has not arrived within the expected timeframe, please contact us at support@CharmEarra.site and include your order number. We will do our best to assist you.
Customs, Duties, and Taxes
Depending on your country or region, customs duties, import taxes, or local fees may apply. These charges are determined by local authorities and are the responsibility of the customer unless otherwise required by law.
Lost or Incorrect Address Issues
Customers are responsible for entering the correct shipping address at checkout. If an order is delayed, lost, or returned due to an incorrect or incomplete address, please contact us as soon as possible so we can review the situation and assist where possible.
Contact Us
For shipping questions, please contact:
CharmEarra.site
Email: support@CharmEarra.site
Phone: (289) 334-0844
Address: 3451 42e Avenue, Pointe-aux-Trembles, QC H1A 3C2, Canada