Refund policy
Return & Refund Policy
At CharmEarra.site, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, we offer free returns and refunds within 30 days of delivery, subject to the conditions below.
30-Day Return Window
You may request a return within 30 days after your order has been delivered. To be eligible for a return, the item should be unused, unworn, clean, and in its original condition whenever possible.
Returned items should include the original packaging or any included accessories, if available. Items that show signs of heavy use, damage caused by misuse, alteration, or improper handling may not be eligible for a full refund.
Free Returns
CharmEarra offers free returns for eligible orders. To begin a return request, please contact us at:
Please include your order number, the email address used at checkout, and the reason for your return. Our support team will guide you through the return process.
Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, your refund will be processed back to the original payment method.
Please note that your bank, card provider, or payment service may take additional time to post the refund to your account after it has been issued.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@CharmEarra.site. Include your order number and clear photos of the item and packaging so we can review the issue quickly.
If the issue is confirmed, we will offer a suitable solution, which may include a replacement, refund, or return depending on the situation.
Non-Returnable Situations
Returns may not be accepted in the following cases:
- The return request is made after 30 days from delivery
- The item has been heavily used, damaged, altered, or misused
- The item is returned without necessary order information
- The product condition does not match the return request
Exchanges
If you would like a different item, we recommend contacting us first. Depending on availability, we may help you with an exchange or guide you through returning the original item and placing a new order.
Contact for Returns
CharmEarra.site
Email: support@CharmEarra.site
Phone: (289) 334-0844
Address: 3451 42e Avenue, Pointe-aux-Trembles, QC H1A 3C2, Canada